Updated Date: January 11, 2024
1. Refund Policy for Services:
Webline Masters is committed to providing high-quality services, including online courses and digital products. Due to the nature of our services being digital and intangible, we generally do not offer refunds once the service has been provided. However, customer satisfaction is our priority, and we encourage you to contact us at contact us page to discuss any concerns you may have.
In the case of a refund request before project completion, only the cost of the completed parts will be deducted, and the remaining amount will be sent. If we have not started the project yet, you are entitled to a full refund with only the transfer fees deducted, which may vary depending on the payment method used.
2. Refund Policy for Digital Products:
a. Course Refunds:
- If you are dissatisfied with your purchase of an online course, you may request a refund within 7 days from the date of purchase. To initiate the refund process, please contact our customer support team at contact us page. Refunds are subject to review and approval.
b. Digital Product Refunds:
- For digital products, such as downloadable files or software, refunds will be considered within 7 days of purchase. Please reach out to our customer support team at contact us page to request a refund. Refunds are subject to a thorough assessment.
3. Exceptions:
a. Technical Issues:
- If you encounter technical issues that prevent you from accessing or using our services or digital products, please contact us immediately for assistance.
b. Unauthorized Transactions:
- In the case of unauthorized transactions or fraudulent activity, please notify us promptly so that we can investigate and take appropriate action.
4. Process for Refunds:
a. To request a refund, please contact our customer support team at contact us page with your order details and a brief explanation of the reason for the refund.
b. Refunds will be issued to the original method of payment within 2 business days of approval.
5. Contact Information:
If you have any questions about our Refund and Returns Policy, please contact us at contact us page.